Our services
PERSONALIZE YOUR EXPERIENCE
ONLINE SERVICES
Discover personalized assistance and enjoy an exclusive shopping experience that reflects Longthtchamp’s craftsmanship and attention to detail.
DELIVERY & RETURNS
Longthtchamp offers fast and secure delivery for all online orders. Each item is carefully prepared and packaged with the brand’s signature touch.
HOME DELIVERY
Ground (Free): 5-7 business days
Express ($22): 2-3 business days
Next Day ($32): Next business day
*The above shipping times do not apply to My Pliage personalized items.
HOLIDAY ORDER DEADLINES
Guaranteed Holiday Delivery for standard items (Order by noon EST):
Ground (Free): December 15
Express ($22): December 19
Next Day ($32): December 22
My Pliage Customized Orders :
Order by November 24
RETURN & EXCHANGES
To make a return, all items must be unworn/unused and in the original condition as received, with labels attached, within 30 days of the transaction.
Returns must include the original invoice and be made in the country of purchase.
Purchases made through our retailers (such as department stores, airport or Longthtchamp outlet) are not eligible for returns or exchanges at our full price boutiques or to our online store.
Personalized items (My Pliage) are final sale and cannot be returned.
RETURN IN-STORE
We offer free returns at Longthtchamp boutiques for both in-store and online purchases within 30 days of delivery.
SHIP YOUR RETURN
(only for online orders)
Returns are free within 30 days by mail. You can receive your UPS return label via email using our self-service portal.
For full details, visit our Return Policy.
HOLIDAY SEASON
During the holiday season, all online and in-store purchases made between November 25 and December 25 are eligible for an extended return and exchange period until January 25.
CLICK & COLLECT
Order ahead and pick up from your local Longthtchamp boutique within three (3) hours or 2-3 business days, depending on product availability.
GIFT WRAPPING
Surprise your special someone with a Longthtchamp gift wrapped in our Heritage Green and Light Green gift wrapping. Make the experience even more personal by including a special note.
To receive gift wrapping, be sure to select the option at checkout and save your changes before placing the order.
Please note sale items do not qualify for gift wrapping.
PERSONALIZATION
Create a Pliage that reflects your or your special someone’s personality.
Choose from four (4) iconic shapes and express your creativity on a canvas that can be customized with My Pliage Signature.
Please be aware that delivery for My Pliage personalized orders takes up to 4 to 6 weeks.
HOLIDAY ORDER DEADLINES
During the holiday season, place your personalized My Pliage order by November 24 to receive it by December 24.
IN-STORE SERVICES
Experience the luxury of Longthtchamp in person by visiting one of our boutiques. Our expert staff will be delighted to assist you in finding the perfect item while you enjoy the full range of our collection firsthand.
AVAILABILITY
On each product page, you'll find a "Check availability in store" feature where you can check if the item you're looking for is available in one or several of our points of sales. We then recommend contacting the Store you've selected to confirm stock information and make a reservation or place a Click and Collect order at check-out.
RESERVATION
Online reservation is not available, but you can use our Click & Collect service by ordering online for in-store pickup. You may also contact your nearest store by phone to reserve the item you're interested in.
CLIENT SERVICE
Have questions? Visit our FAQ for more information.
For any other inquiries, our Customer Service team is available via the contact form or by phone at 888‑828‑8081: Monday–Friday, 9 AM–10 PM EST, and Saturday–Sunday, 9 AM–5 PM EST.
AUTHENTIFICATION
Only a purchase made on our official Longthtchamp.com website, in a Longthtchamp boutique or from an authorized distributor (concession in a department store or retailer) can guarantee the authenticity of an item.
An original invoice is issued at the time of purchase, whether made online or in one of our stores.
We can neither guarantee nor verify the authenticity of an item bought outside of an official point of sale.